Terms of Service

1. Overview

Scoop integrates with Meta's platforms (Instagram, Facebook, and WhatsApp Business) to help you manage your business presence, communications, and analytics. By connecting your Instagram Business account, Facebook Pages, or WhatsApp Business numbers to Scoop, you authorize us to access and use your account data as necessary to provide our services.

2. Authorization and Access

When you connect your social media accounts to Scoop, you grant us permission to:

• Access your Instagram Business account and Facebook Pages that you own or manage
• Connect to and operate WhatsApp Business numbers you own or are authorized to manage, including sending and receiving messages, managing message templates, and handling customer opt-in and opt-out records
• Retrieve content, messages, and engagement data from your connected accounts
• Access analytics and performance insights for your business accounts
• Read and manage customer messages and conversations on your behalf, including Instagram Direct, Facebook Messenger, and WhatsApp Business chats
• Display your account information, content, and metrics within the Scoop platform

You represent that you have the legal authority to connect these accounts and grant these permissions to Scoop.

3. How We Use Your Connected Accounts

We access your Instagram, Facebook, and WhatsApp Business accounts solely to provide Scoop's services, including:

• Unified Communications: Consolidating messages from Instagram Direct, Facebook Messenger, and WhatsApp Business into a single inbox
• Analytics and Reporting: Providing insights, metrics, and performance data for your business accounts
• Content Management: Displaying and organizing your social media content
• Team Collaboration: Enabling your team members to respond to customer inquiries
• Account Management: Helping you manage and monitor your social media presence

4. Your Responsibilities

You agree to:

• Maintain the security of your social media account credentials
• Comply with Meta's Terms of Service, Community Standards, and Platform Policies
• When using WhatsApp Business through Scoop, comply with the WhatsApp Business Solution Terms and the WhatsApp Business Messaging Policy, including obtaining and maintaining valid customer opt-in before initiating conversations, using approved message templates where required, and respecting opt-out requests
• Use Scoop in accordance with all applicable laws and regulations
• Ensure your team members use the platform appropriately
• Not use Scoop to violate any third-party rights or platform policies

5. Data Handling and Privacy

We handle data from your connected social media accounts in accordance with our Privacy Policy. We do not sell your social media data to third parties. We maintain appropriate security measures to protect your account information and will only use your data to provide and improve Scoop's services.

6. Third-Party Platform Terms

Your use of Instagram, Facebook, and WhatsApp Business through Scoop remains subject to Meta's platform terms and policies, including the WhatsApp Business Solution Terms and the WhatsApp Business Messaging Policy. Scoop operates as an authorized business tool using Meta's official APIs. Any violations of these policies may result in restrictions to your accounts or our service.

7. Service Availability and Changes

Social media platforms may modify their APIs, policies, or features at any time. We will make reasonable efforts to adapt to platform changes, but we cannot guarantee uninterrupted access to third-party platform features. We are not responsible for:

• Changes, interruptions, or limitations imposed by social media platforms
• Actions taken by Meta or other platforms regarding your accounts
• Data availability or accuracy issues originating from third-party platforms

8. Disconnecting Accounts

You may disconnect your Instagram, Facebook, or WhatsApp Business accounts from Scoop at any time through your account settings, through the social media platform's app management settings, or — for WhatsApp Business numbers — via WhatsApp Business Manager or Meta Business Suite. Disconnecting will disable related Scoop features and we will delete associated data in accordance with our Privacy Policy and data retention requirements.

9. Termination

We reserve the right to suspend or terminate your access to social media integration features if:

• You violate these Terms or our Acceptable Use Policy
• Your connected accounts are suspended or terminated by the platform
• We determine your use poses security, legal, or compliance risks
• Required by law or platform policy

10. Limitation of Liability

To the maximum extent permitted by law, Scoop is not liable for any damages arising from:

• Third-party platform actions, changes, or service interruptions
• Content moderation, restrictions, or account actions by social media platforms
• Data loss or unavailability from connected platforms
• Your violation of third-party platform terms

11. Updates to Integration Terms

We may update these integration terms to reflect changes in our services, platform requirements, or legal obligations. Material changes will be communicated through email or prominent notice in your account dashboard.