Mangrove Ventures Private Limited (operating as Scoop)
677, 1st Floor, Desk #121A, 27th Main, 13th Cross Road, Sector 1
HSR Layout, Bengaluru 560 102, India
Email: legal@scoop.app
Last updated: June 9, 2026
These Terms of Service (“Terms”) govern your access to and use of the platform and services (“Services”) provided by Mangrove Ventures Private Limited, operating as Scoop (“Scoop,” “we,” “us,” or “our”). By accessing or using our Services — whether by subscribing through our website, completing a self-service checkout, or executing an Order Form — you agree to these Terms. If you don’t agree, please don’t use our Services.
“You” and “Customer” refer to the individual or entity using the Services. If you’re accepting on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
Where your subscription is purchased directly through our website, these Terms govern your use of the Services in full. Order Forms and Service Orders are used for enterprise and offline commercial arrangements and, where executed, supplement these Terms. In the event of any conflict, the order of precedence shall be: (1) any signed addendum or amendment; (2) an Order Form or Service Order; (3) these Terms; and (4) any Policy published at legal.scoop.app.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during your subscription term, solely for your internal business purposes and in accordance with these Terms. This licence does not include any right to sublicense, resell, or redistribute the Services. Any new features or tools we add are automatically subject to these Terms.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@scoop.app if you suspect unauthorized access. You must provide accurate registration information and keep it up to date. You may not share account access or create multiple accounts to circumvent usage limits.
Scoop supports integrations with third-party social media platforms including Instagram Business, Facebook Pages, WhatsApp Business, and TikTok. When you connect any of these accounts, you authorise us to access them to provide our Services — including unified messaging, analytics, content management, and team collaboration. You represent that you have the legal authority to connect these accounts and that doing so complies with the applicable platform’s terms.
Your use of Instagram, Facebook, and WhatsApp Business through Scoop remains subject to Meta’s platform terms and policies. For WhatsApp Business, you must obtain and maintain valid customer opt-in before initiating conversations, use approved message templates where required, and honour opt-out requests promptly. Violations of Meta’s policies may result in restrictions on your accounts.
Your use of TikTok through Scoop is subject to TikTok’s Terms of Service, Developer Policies, and Community Guidelines. You represent that you hold all rights and authorisations required to connect your TikTok account and that your use of TikTok-related features through Scoop complies with TikTok’s applicable policies. Scoop is not responsible for any restrictions, suspensions, or data limitations imposed by TikTok on your account.
Social media platforms may modify their APIs, policies, or features at any time. We will make reasonable efforts to adapt, but we are not responsible for service interruptions, data availability issues, or account actions caused by third-party platform changes. Where a third-party platform suspends or restricts your connected account, Scoop’s obligation to provide the affected Services is suspended for the duration without liability to you, and Fees attributable to the affected Services shall not be refunded.
Where Scoop receives a lawful direction, order, or request from a competent governmental authority or court requiring disclosure of Customer Data or disabling of content on the Platform, Scoop shall: (a) comply within the timeline prescribed by applicable law; and (b) to the extent permitted by law and not prohibited by the terms of the order, notify you within a reasonable time. Scoop shall not be liable for any loss arising solely from compliance with a lawful governmental or court order.
You may disconnect connected accounts at any time through your Scoop account settings or the relevant platform’s app management settings. Disconnecting will disable related features and we will delete associated data in accordance with our Privacy Policy.
Your use of the Services is subject to the following restrictions. Violations may result in immediate suspension or termination without prior notice.
You must not:
You must not upload, publish, distribute, or use the Services to facilitate content that:
You must not:
Where the Services include AI-powered features (such as creator discovery, negotiation assistance, or content recommendations), you must not:
AI outputs are provided for guidance only. You are solely responsible for reviewing and approving any AI-generated content before it is published or communicated.
Fees. Your subscription fees are set out on our pricing page at the time of sign-up, or in an Order Form where one has been executed. All Fees are exclusive of applicable taxes unless expressly stated otherwise.
Billing. Subscription Fees are invoiced in advance (quarterly, half-yearly or annually). Scoop does not issue cash refunds; where an adjustment is warranted (including for a disputed amount resolved in your favour or a service credit), Scoop shall issue a credit to your account applicable against future Fees.
Late Payment. Payment is due within 10 days of the invoice date. Overdue amounts accrue simple interest at 1.5% per month from the due date until paid. We may suspend your access upon 7 days’ written notice if any undisputed amount remains unpaid for more than 30 days after the due date.
Auto-Renewal. Subscriptions automatically renew for successive equal terms unless either party provides 30 days’ written notice before the renewal date. We may revise fees at renewal with 30 days’ written notice; continued use after the renewal date constitutes acceptance.
Disputed Invoices. Raise any invoice dispute in writing within 15 days of the invoice date specifying the disputed amount and basis. Undisputed amounts must be paid on time regardless of any dispute.
Taxes. All Fees are exclusive of applicable indirect taxes (including GST, VAT, or equivalent), which will be charged at the prevailing rate and shown as a separate line item on each invoice. Each party shall provide the other with any tax registration numbers or documentation required to determine the correct tax treatment.
Withholding Tax (TDS). Where you are required by applicable law to withhold or deduct any tax from payments to Scoop, you shall: (i) withhold or deduct the required amount; (ii) remit it to the relevant tax authority within the statutory timeline; and (iii) promptly provide Scoop with the applicable tax certificate or Form 16A to enable Scoop to claim the appropriate credit. The Fees payable to Scoop shall be the net amount after any such withholding or deduction.
Your Data. You retain full ownership of your data, content, and brand assets. You grant us a limited licence to process your data to provide and improve our Services, generate aggregated analytics, and comply with applicable law.
Privacy. Our Privacy Policy (legal.scoop.app/privacy-policy) governs how we collect and handle your data and is incorporated into these Terms by reference.
Security. We maintain commercially reasonable administrative, technical, and physical safeguards to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. We will notify you without undue delay if we become aware of a breach affecting your data. We do not guarantee against all security incidents.
Aggregate Data. We may collect and use aggregated, de-identified data derived from your use of the Platform to improve our Services. Scoop retains all intellectual property rights in such aggregate data.
Data After Termination. Upon termination, you have 30 days to download your data. After that period, we may delete it.
Connected Account Data. We access your connected social media accounts only to provide our Services and do not sell that data to third parties.
Scoop’s IP. All rights in the Services — including software, AI models, algorithms, interfaces, and documentation — belong to Scoop or our licensors. These Terms do not transfer any ownership to you.
Your IP. All rights in your data, brand assets, and campaign materials belong to you. We do not claim ownership over your content.
Creator Content. All intellectual property in creator content belongs to the creator. You are solely responsible for securing the rights you need to use creator content before publishing, distributing, or commercially exploiting it. Scoop is not a party to any agreement between you and creators and has no liability for creator disputes, creator content, or any defect in the rights you obtain.
Feedback. Any feedback or suggestions you provide may be used by Scoop without restriction or compensation.
Customer Reference. You grant us the right to use your name and logo on our website and in marketing materials as a customer reference. You may opt out by notifying us at legal@scoop.app. Neither party shall issue a press release regarding these Terms without the other’s prior written consent.
Each party agrees to: (a) hold the other’s Confidential Information with at least the same degree of care used for its own confidential information (not less than reasonable care); (b) not disclose it to any third party without prior written consent, except to employees and contractors who need to know and are bound by equivalent obligations; and (c) use it solely for the purpose of performing obligations under these Terms.
Confidential Information excludes information that is publicly known without breach, was already rightfully known to the recipient, is independently developed, or is required to be disclosed by law (provided the receiving party gives prompt prior notice and cooperates in seeking a protective order to the extent legally permissible).
These obligations survive termination for five (5) years.
Each party represents and warrants that: (a) it has full legal authority to enter into these Terms; (b) these Terms constitute a valid and binding obligation enforceable against it; and (c) entering into and performing these Terms does not conflict with any applicable law or any other agreement to which it is a party.
We warrant that we will use commercially reasonable efforts to provide the Services in material accordance with our documentation. If we breach this warranty, your sole remedy is for us to correct the non-conformity within 30 days of written notice. If we cannot correct it within that period, you may terminate the relevant subscription on written notice and receive a pro-rata refund of pre-paid Fees for the unused portion of the subscription term.
EXCEPT FOR THE LIMITED WARRANTY IN CLAUSE 9.2, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCOOP EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. SCOOP DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (B) ANY AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR ACHIEVE ANY PARTICULAR OUTCOME; (C) THE SERVICES WILL BE FREE FROM SECURITY VULNERABILITIES; OR (D) ANY THIRD-PARTY PLATFORM INTEGRATION WILL BE CONTINUOUSLY AVAILABLE.
You represent and warrant to Scoop on a continuing basis throughout the term of these Terms that:
No Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Aggregate Cap. EACH PARTY’S TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS IS LIMITED TO THE TOTAL FEES PAID BY YOU TO SCOOP IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Exceptions. The cap and exclusions above do not apply to: (a) your payment obligations; (b) your indemnification obligations under Section 11; or (c) liability arising from fraud or wilful misconduct.
You agree to defend, indemnify, and hold harmless Scoop and its officers, directors, employees, agents, and service providers from and against any third-party claims, losses, damages, fines, penalties, and reasonable legal costs arising from:
We will notify you promptly of any claim subject to indemnification and cooperate in its defence at your cost. You may control the defence but may not settle any claim in a way that imposes financial obligations, admissions of liability, or reputational harm on Scoop without our prior written consent.
Term. These Terms remain in effect for as long as you use our Services and throughout any active subscription period.
Auto-Renewal. Subscriptions automatically renew for successive equal periods unless either party provides 30 days’ written notice of non-renewal before the end of the then-current term.
Termination for Cause. Either party may terminate immediately on written notice if the other commits a material breach that remains uncured for 30 days after written notice specifying the breach, or becomes insolvent or subject to insolvency proceedings not dismissed within 60 days.
Scoop’s Right of Immediate Termination. Scoop may terminate immediately on written notice if: (i) you fail to pay any undisputed amount and do not cure such failure within 15 days of written notice; (ii) you commit a material breach of Section 4 (Acceptable Use & Restrictions) or Section 9.4 (Customer Warranties); (iii) you use the Services in a manner that causes or is likely to cause material harm to Scoop’s reputation, business, or relationships with third-party platforms; (iv) you become subject to sanctions or export control restrictions that prevent Scoop from lawfully continuing to provide the Services; or (v) you provide false or materially misleading information to Scoop. No refund or credit shall be due upon termination under this paragraph except as expressly stated in Section 5.
Termination for Convenience. You may terminate these Terms on 30 days’ written notice. Pre-paid Fees for the unexpired term are non-refundable.
Suspension. We may suspend your access with 7 days’ notice for acceptable use violations or overdue payment, or immediately for security emergencies, legal compliance requirements, or orders from a competent authority.
Effect of Termination. All licences immediately cease. Each party must return or destroy the other’s confidential information within 30 days. You have 30 days to download your data after which we may delete it. Sections 5–11 and 13 survive termination.
Good Faith Negotiation. The parties will first attempt to resolve any dispute through good-faith senior executive negotiation for at least 30 days from the date of written notice of the dispute.
Arbitration. If unresolved, disputes will be settled by binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue in Bengaluru, Karnataka. Proceedings will be conducted in English before a sole mutually agreed arbitrator. The award shall be final and binding.
Governing Law. These Terms are governed by the laws of India. Subject to the arbitration clause above, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction.
Interim Relief. Either party may seek urgent interim or injunctive relief from any court of competent jurisdiction to preserve rights or prevent irreparable harm.
Amendments. We may update these Terms with 30 days’ written notice (by email or prominent notice in the platform). Continued use after the effective date constitutes acceptance. The current version is always available at legal.scoop.app/terms-of-service. Amendments to commercial terms in an Order Form or Service Order require a written instrument signed by both parties.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to our affiliates or in connection with a merger, acquisition, or sale of substantially all of our assets, with written notice to you.
Force Majeure. Neither party shall be liable for failure or delay in performance (excluding payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, governmental actions, pandemics, cyberattacks, or failures of third-party platform infrastructure, provided that the affected party: (a) gives prompt written notice; (b) uses reasonable efforts to mitigate the impact; and (c) resumes performance as soon as practicable. If a force majeure event continues for more than 60 days, either party may terminate on 14 days’ written notice.
Relationship of Parties. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, employment, or fiduciary relationship. Neither party has authority to bind the other.
Third-Party Rights. These Terms are for the exclusive benefit of the parties. No third party has any right to enforce any provision of these Terms.
Anti-Corruption. Each party shall comply with all applicable anti-bribery and anti-corruption laws. Neither party shall offer, give, receive, or solicit any improper payment, benefit, or advantage in connection with these Terms.
Electronic Signatures. The parties agree that electronic signatures obtained through DocuSign, Adobe Sign, or any equivalent platform constitute valid and binding signatures under applicable law. An Order Form or Service Order executed by electronic signature is as legally binding as a physically signed original.
Notices. All notices under these Terms shall be in writing and delivered by email (with read receipt or written acknowledgment) or by registered post to the addresses specified in the Order Form. Notices to Scoop shall be sent to legal@scoop.app. Email notice is effective on the next business day following transmission.
Stamp Duty. Where these Terms or any Order Form or Service Order is required to be stamped under applicable stamp law, the cost of stamping shall be borne by you, unless otherwise agreed in writing.
Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable. All other provisions remain in full force.
Waiver. No failure or delay in exercising any right constitutes a waiver. Any waiver must be in writing signed by an authorised representative.
Entire Agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Scoop regarding the Services and supersede all prior or contemporaneous agreements on the same subject. Where an Order Form or Service Order has been separately executed, it supplements these Terms for the specific commercial arrangement it covers.
Questions about these Terms? Contact us at legal@scoop.app or:
Mangrove Ventures Private Limited, No. 677, 1st Floor, Desk #121A, 27th Main, 13th Cross Road, Sector 1, HSR Layout, Bengaluru 560 102, India.