Privacy Policy

1. Data Collected from scoop.app Website

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

2. Data from Instagram and Facebook

2.1. Overview

When you connect your Instagram Business account or Facebook Pages to Scoop, we collect and process information from these platforms to provide our services. This section explains what information we collect, how we use it, and your control over this data.

2.2. Information Collected from Instagram and Facebook

When you authorize Scoop to connect with your social media accounts, we may collect:

Account and Profile Information

• Business account details, usernames, and profile information
• Account identifiers and authentication credentials
• Your role and permissions on connected business accounts

Content and Media

• Posts, images, videos, stories, and other published content
• Captions, hashtags, mentions, and content metadata
• Published and scheduled content information

Communications and Messages

• Customer messages and conversations from your business accounts
• Message content, timestamps, and conversation history
• Sender information and message metadata

Analytics and Performance Data

• Engagement metrics such as likes, comments, shares, and reactions
• Audience demographics and follower information
• Content performance statistics and insights
• Reach, impressions, and other analytical data

Business and Asset Information

• Lists of pages and accounts you manage or have access to
• Business assets and their relationships
• Team member access and permissions

2.3. How We Use This Information

We use information from your connected social media accounts to:

Provide Core Services

• Operate and deliver Scoop's features and functionality
• Display your social media content and data within the platform
• Enable you to manage communications across multiple channels
• Provide unified inbox and message management capabilities

Analytics and Insights

• Generate performance reports and analytics dashboards
• Provide insights about your audience and content performance
• Help you understand engagement trends and metrics

Account and Access Management

• Authenticate and verify your identity and permissions
• Manage team member access to connected accounts
• Maintain security and prevent unauthorized access

Service Improvement

• Improve and optimize our platform's functionality
• Develop new features and capabilities
• Analyze usage patterns to enhance user experience

2.4. How We Share Information

We do not sell, rent, or trade your social media data to third parties for marketing purposes.

Service Providers

We may share information with trusted service providers who help us operate Scoop, such as cloud hosting providers, security services, and customer support tools. These providers are contractually obligated to protect your information and use it only for providing services to us.

Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, and safety of Scoop, our users, or others.

Business Transfers

If Scoop is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified of any such change.

With Your Consent

We may share information for other purposes with your explicit consent.

2.5. Data Retention

We retain information from your connected social media accounts for as long as your accounts remain connected to Scoop and as necessary to provide our services.

When you disconnect a social media account, we will delete associated data within 90 days, except where we are required to retain information for:

• Legal compliance and regulatory requirements
• Resolving disputes or enforcing agreements
• Legitimate business purposes, such as aggregated analytics (anonymized and non-identifiable)

2.6. Your Rights and Controls

Access Your Information

You can access information from your connected social media accounts through your Scoop dashboard at any time.

Disconnect Accounts

You may disconnect your social media accounts from Scoop at any time by:

• Using the disconnect option in your Scoop account settings
• Managing connected apps in your Facebook or Instagram settings

Delete Your Data

You can request deletion of your social media data by disconnecting your accounts or contacting us at legal@scoop.app. We will process deletion requests in accordance with applicable laws and our retention policies. We aim to address all such requests within 14 days, subject to legal obligations.

Modify Permissions

You can review and modify the permissions granted to Scoop through your social media platform's app settings.

2.7. Data Security

We implement industry-standard security measures to protect information from your connected social media accounts, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection practices
• Compliance with platform security requirements

2.8. Third-Party Platform Privacy

Your use of Instagram and Facebook is governed by Meta's privacy policies. We recommend reviewing:

• Meta's Privacy Policy
• Instagram's Privacy Policy
• Facebook's Data Policy

These platforms collect and use your information independently of Scoop, and their practices are subject to their own privacy policies.

2.9. Compliance with Platform Policies

We comply with all applicable terms and policies of the social media platforms we integrate with, including Meta's Platform Terms, Developer Policies, and Data Use Policies. Our access to and use of your social media data is governed by these platform requirements.

3. International Data Transfers

Information from your connected social media accounts may be transferred to and processed in countries where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and compliance with applicable data protection regulations.

4. Children's Privacy

Scoop is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect information from children. Social media business accounts are subject to platform age requirements.

5. Data Protection Rights

Depending on your location, you may have additional rights under data protection laws such as GDPR or CCPA, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, contact us at legal@scoop.app.

6. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform policies. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice in your Scoop dashboard
• Updating the "Last Updated" date

Your continued use of Scoop after such changes constitutes acceptance of the updated privacy policy.

7. Contact Us

For questions or concerns about how we handle your information: